100-490 Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices (RSTECH) v3.0

Course Outline:

• General Networking Knowledge
  • Examining LAN and WAN Connectivity
  • Describe the function of FTP, TFTP, Telnet, Secure Shell (SSH), and Ping
• Cisco Equipment and Related Hardware
  • Identifying Cisco router and switch models, and their interfaces
  • Identifying and describing commonly used components
• Cisco IOS Software Operation
  • Describing Cisco IOS CLI Functions
  • Using and interpreting the basic Cisco IOS Software commands
• Service-Related Knowledge
  • Managing Configurations via the Console Port and Terminal Program
  • Performing software upgrade or downgrade using TFTP, FTP, XMODEM, tftpdnld, and USB Storage
• Troubleshooting Cisco Routing and Switching Network Devices
  • Identifying and isolating common hardware and software issues
  • Troubleshooting connectivity problems
• Maintenance and Support
  • Routine maintenance tasks for Cisco routers and switches
  • Identifying and replacing failed hardware components
  • Understanding Cisco SMARTnet and Technical Support resources
• Cisco IOS Software Licensing
  • Understanding different types of licenses and their usage
  • License activation and deactivation processes
• Case Studies and Hands-on Labs
  • Practical application of concepts and skills through case studies
  • Hands-on labs for configuring and troubleshooting Cisco routers and switches
  • Real-world scenarios and problem-solving exercises

Course Objectives:

• Use basic Cisco software configuration and tools: Tera Term, Putty, Trivial File Transfer Protocol (TFTP) server, FTP server, USB Storage, loopback plug, and Windows
• Understand network fundamentals, Cisco products, and hardware components
• Perform remedial services (hardware break/fix) on Cisco products including software and configuration backup and restore, software upgrade/downgrade
• Recognize connection type and cable requirement
• Perform basic Layer 1 and basic Layer 2 troubleshooting

Please note that this course outline and course objectives are based on the official outline provided by Cisco for the 100-490 Cisco Certified Technician Routing and Switching (RSTECH) exam